Privacy Policy

Information we collect

If you choose Google sign-in, we receive your basic Google profile information, including your name, email address, account identifier and, where provided, profile picture. We do not receive your Google password or access to your Gmail, Drive or contacts.

If you place an order, we collect the contact, delivery and order details you enter, including your name, email, phone number and delivery address. You can place an order without a Google account. We also record order and payment status so we can provide support and fulfilment updates.

The website records basic activity such as page views, products viewed and items added to the bag. Your bag and language preferences may be stored on your device. Our hosting and security services may process technical information needed to deliver and protect the site.

How we use information

We use your information to sign you in, show orders made while signed in, process and fulfil orders, respond to enquiries, maintain security and understand how the website is used. Google profile information is used for account access and linking your orders, not for advertising.

Services and sharing

Google provides the sign-in option, Supabase manages customer authentication, and Cloudflare hosts the website and order records. These services process information to provide the functions described above. If online payment is offered, payment details are entered with the payment provider; we receive the status and reference needed to manage the order. We do not sell Google account information.

Links to WhatsApp and other official shopping channels open services with their own privacy practices.

Retention, choices and security

We keep account and order information for as long as needed to provide the service, handle orders and meet applicable record-keeping obligations. You can ask to access, correct or delete your information by emailing admin@joyruqomalaysia.com. Some transaction records may need to be retained where required.

We use access controls and encrypted connections to protect information. We may update this notice when the website or its services change; the latest version will appear here.